COVID-19

Effective Monday, August 23rd Ottawa Animal Hospital West will require all clients and staff to wear masks regardless of vaccination status. There are several reasons we have decided on this mask policy:

  1. It is what our team feels safest with at this time. We have small,enclosed spaces in our exam rooms with poor ventilation.
  2. We have no way of knowing who is vaccinated and who is not.
  3. Our small staff is highly trained to provide the best possible care foryour pet. Our priority is to keep our staff safe so they can continue tocare for our patients. Even one sick employee significantly impacts our ability to do that. We have decided it is best for us to continue to require masks at this time. We will monitor and adjust our policy accordingly.

We will still be offering curbside concierge service for those that prefer this option. Please just communicate that to us when scheduling an appointment or ordering food or medications.

You all have been wonderful throughout this pandemic. We respectfully ask you to be mindful that our staff is mentally and emotionally exhausted from the last year and we would prefer to spend our energy positively on how happy we are to be seeing each of you again, as opposed to debating this policy. As we receive more information in the weeks to come, we will make appropriate adjustments. Our goal is a return to normal. We just need time to do this safely and comfortably and want to thank you in advance for your cooperation. We will continue to send new information out to you as our policies change so that you can remain informed. Once again, thank you so much for your continued support and understanding. We can’t wait to see you!

All our best,
Ottawa Animal Hospital West